Terms and Conditions | Serviska.eu

This is a courtesy translation. In case of any discrepancy, the Czech version of these Terms and Conditions prevails.

General Terms and Conditions (Serviska.eu)

1. Introduction and definitions

For the purposes of these General Terms and Conditions (hereinafter the “Terms”), the terms set out below shall have the following meanings:

Web application / Application – the Serviska.eu software application operated by the Provider, which enables the User to record and manage vehicle maintenance, keep a service history and use other related functions.
Services – all services and functions provided through the Application, including customer support, extensions and accompanying services listed in the Provider’s Web application.
Provider / Controller – the operator: Jakub Černý, Company ID: 878 529 00, with its registered office at Machuldova 576, Prague 4, who operates and provides the Application and the Services.
User – a natural or legal person who has concluded a Contract with the Provider and is entitled to use the Application and the Services under these Terms.
Consumer – a User who concludes the Contract outside the scope of their business activity or outside the scope of their profession.
Entrepreneur – a User who concludes the Contract within the scope of their business activity or in connection with the exercise of their profession.
Contract – the contract for the provision of software services concluded between the Provider and the User, of which these Terms and any Price List form an integral part.
Price List – the current list of prices of the paid versions of the Services, published in the Provider’s Web application.

Rule of interpretation: Unless expressly stated otherwise, references to articles, paragraphs or points refer to the provisions of these Terms.

2. Subject matter of the contract and scope of the services provided

2.1 Subject matter of the contract

On the basis of these Terms, the Provider undertakes to make the Web application available to the User and to provide the Services set out in these Terms, and the User undertakes to comply with all conditions laid down by the Contract.

2.2 Description of the Application and the Services

The Serviska.eu Application is a software solution intended in particular for:

keeping records of motor vehicles,
maintaining a service history and related documentation,
managing information about vehicles and the operations carried out,
communication between Users and contractual service partners,
automatic recognition of data from photographs of receipts and odometers by means of artificial intelligence (AI) technology,
other functions and tools for the efficient care of vehicles.

The scope and functions of the Services are described in the Provider’s Web application. The Provider is entitled to modify, extend or limit the scope of the Services, provided that this does not constitute a disproportionate interference with the User’s rights without the User’s consent.

2.3 Versions of the Services

The Provider may offer several versions of the Services, in particular:

A free version – with a limited range of functions,
A paid version – provided on the basis of a monthly or annual subscription in accordance with the current Price List.

2.4 Legal nature of the contract

The Contract concluded between the Provider and the User has the nature of a contract for the provision of software services.

2.5 Use of artificial intelligence

The Application allows automatic recognition of text from photographs of receipts and odometers using artificial intelligence technology provided by a third party. In connection with this function, the User acknowledges that:

photographs uploaded by the User are transferred to the AI service processor (Google LLC) for the purpose of recognition,
the Provider does not guarantee the accuracy, completeness or correctness of the results of the automatic recognition,
the User is obliged always to check the results of the recognition and, where appropriate, to correct them before saving them,
the User undertakes not to upload photographs containing sensitive personal data beyond the data necessary for the purpose of the service (e.g. photographs of identity documents, payment cards and the like).

Details of the processing of personal data within the AI function are set out in the Personal Data Processing and Protection Policy.

3. Conclusion of the contract

3.1 Methods of concluding the contract

The Contract may be concluded in particular by:

completing and submitting the registration form in the interface of the Provider’s Web application,
confirming consent to these Terms and any Price List before first use of the Application,
activation of the user account by the Provider.

3.2 Moment of conclusion of the contract

The Contract is concluded at the moment when the Provider confirms the User’s registration, as a rule by electronic confirmation (e.g. by e-mail) or by enabling login to the Application.

3.3 Trial period

If the Provider offers a trial period, the User is entitled to use the Services free of charge during that period, to the extent determined by the Provider. After the expiry of the trial period, the User may:

choose a paid version of the Service in accordance with the Price List, or
continue using the free version, if it is offered.

3.4 Restriction of access

The Provider is entitled to refuse to conclude the Contract or to deactivate the User’s account if:

the User provided false or incomplete information upon registration,
the User has previously breached their obligations under these Terms,
there is a legitimate reason to believe that the use of the Services would be contrary to legal regulations or good morals.

4. User account

4.1 Creation of an account

In order to use the Services, the User must create a user account by registering in the interface of the Web application. When registering, the User is obliged to provide true, complete and up-to-date information. The Provider shall not be liable for any damage arising as a result of false, incomplete or outdated information entered by the User upon registration.

4.2 Login credentials and their protection

The User is obliged to keep their login credentials confidential and to protect them against misuse. The Provider shall not be liable for misuse of the account where such misuse occurred as a result of a breach of this obligation by the User.

4.3 Account administration

The User is entitled to modify their data in the account settings and is obliged to keep it up to date. The User is responsible for all activity carried out through their account.

4.4 Account sharing

The account is non-transferable and may not be shared with other persons unless the Provider expressly grants written consent.

4.5 Account security on the part of the Provider

The Provider is entitled to take measures to protect the account against unauthorised access, including temporary suspension or blocking of the account, if it has reasonable suspicion of its misuse.

4.6 Cancellation of the account by the User

The User may at any time request cancellation of the account by contacting the Provider’s customer support. Cancellation of the account also terminates the Contract, unless agreed otherwise. Termination of the account automatically terminates the subscription.

5. Rights and obligations of the contracting parties

5.1 Obligations of the User

The User undertakes:

to use the Application and the Services in accordance with these Terms, legal regulations and good morals,
to provide true, complete and up-to-date information upon registration and when using the Services,
to protect their login credentials and not to allow their misuse,
not to carry out any activity that could compromise the security, functionality or availability of the Application,
not to use the Application for activities that are unlawful, deceptive or that may harm the Provider or third parties,
not to interfere with the source code, not to circumvent technical measures and not to use the Application in any manner other than the intended one.

5.2 Rights of the User

The User has the right:

to access the Application and the Services to the extent agreed in the Contract,
to information about the conditions of provision of the Services and about prices,
to customer support according to the Provider’s possibilities,
to the protection of their personal data in accordance with applicable legal regulations and the Provider’s personal data processing policy.

5.3 Obligations of the Provider

The Provider undertakes:

to provide the Services to the extent and of the quality corresponding to these Terms,
to protect the User’s personal data and to maintain confidentiality regarding all facts learned in connection with the provision of the Services,
to strive for trouble-free operation of the Application and the timely rectification of defects.

5.4 Rights of the Provider

The Provider has the right:

to temporarily limit or interrupt the provision of the Services for reasons of maintenance, updating or repair,
to change the functions and scope of the Services, provided that this does not constitute a disproportionate interference with the User’s rights,
to block or cancel the User’s account if the User seriously or repeatedly breaches their obligations under these Terms.

6. Price of the services and payment terms

6.1 Price List

The current prices of the paid versions of the Services are set out in the Price List available in the interface of the Provider’s Web application. The Provider is entitled to change the Price List unilaterally, whereby such change shall not affect any subscription already paid for.

6.2 Form of payment

The Services may be paid for by cashless means, in particular:

by bank transfer,
by another method enabled by the Provider.

6.3 Subscription

The paid versions of the Services are provided in the form of a subscription: monthly or annual.

6.4 Due date

The subscription price is payable in advance. If payment is not made on time, the Provider is entitled to limit or suspend the provision of the Services until it is paid.

6.5 Default in payment

In the event of default in payment of the price, the Provider may charge statutory default interest and may also claim reimbursement of the reasonably incurred costs associated with the recovery of the receivable.

6.6 Refunds

Unless the Contract or these Terms provide otherwise, amounts paid are non-refundable. A Consumer has the right to withdraw from the contract within the statutory period (see the article on withdrawal) if they used the service at a distance.

7. Licence and exercise of rights

7.1 Granting of the licence

The Provider grants the User a non-exclusive, non-transferable licence limited in time to use the Application and the Services, solely for the User’s own needs and to the extent laid down by these Terms and by the Contract.

7.2 Limitations of the licence

The User is not entitled, in particular, to:

copy, modify, translate, decompile, disassemble or otherwise interfere with the source or machine code of the Application,
remove, alter or conceal trade marks, logos, the business name or other designations of the Provider,
provide the Application or parts thereof to third parties, lease it, provide it in the form of “Software as a Service” or sublicense it in any other manner.

7.3 Preservation of the Provider’s rights

The granting of the licence does not transfer copyright or any other intellectual property rights to the Application. All such rights remain exclusively with the Provider or the authorised holders. The complete licence terms are contained in the Licence Terms document.

8. Duration of the contract and termination

8.1 Duration

The Contract is concluded for a fixed term unless expressly stated otherwise. The subscription to the paid version of the Services is agreed for a monthly or annual cycle according to the User’s choice.

8.2 Termination by the User

The User may terminate the Contract at any time by written notice delivered to the Provider (e.g. by e-mail). Termination of the Contract does not affect the obligation to pay the price for Services already provided or for a subscription paid until the end of the current period.

8.3 Subscription

The subscription is agreed for a fixed term corresponding to the period selected and paid for. Upon expiry of that period, the subscription is not automatically renewed. The Web application informs the User before the end of that period about the approaching expiry, so that the User has the opportunity to purchase a new period and continue using the paid version of the Services.

8.4 Termination by the Provider

The Provider is entitled to terminate the Contract:

with a notice period of 15 days without stating a reason,
with immediate effect, if the User seriously or repeatedly breaches these Terms, legal regulations or the principles of safe use of the Application.

8.5 Effects of termination of the Contract

Termination of the Contract cancels access to the Application and the Services. After termination of the Contract, the Provider may retain the necessary personal data of the User in accordance with legal regulations and the Personal Data Processing Policy.

9. Liability for damage and limitation of liability

9.1 Liability of the User

The User is liable for:

all actions carried out through their account,
damage caused to the Provider, other Users or third parties by breach of these Terms or of legal regulations,
ensuring that the data entered into the Application is true, up to date and does not infringe the rights of third parties.

9.2 Liability of the Provider

The Provider provides the Application and the Services “as is” and, to the extent permitted by legal regulations, excludes all liability for damage. In particular, the Provider is not liable for:

interruption or limitation of the availability of the Application due to maintenance, updates, technical failure or an event of force majeure,
loss, damage or corruption of data stored in the Application,
damage arising as a result of use of the Application contrary to these Terms,
the inaccuracy or incompleteness of the results of automatic text recognition from photographs by means of artificial intelligence,
indirect or consequential damage, lost profit, loss of opportunity or of expected savings.

The Provider shall not be liable for damage arising as a result of the entry of false, incomplete or unlawful data into the Application by the User.

9.3 Limitation of the amount of compensation

The Provider’s liability for damage incurred by the User is limited to an amount corresponding to the subscription paid by the User for the period of 12 months preceding the occurrence of the damage.

9.4 Force majeure

Force majeure means extraordinary, unforeseeable and insurmountable events which prevent the fulfilment of obligations under the Contract and which did not arise through the fault of either the Provider or the User (e.g. natural disasters, power outages, cyber attacks, interventions of public authorities).

10. Complaints and dispute resolution

10.1 Complaints regarding the services

The User is entitled to lodge a complaint concerning defects or deficiencies of the Services without undue delay after discovering them, either through the interface of the Web application or by sending an e-mail to the Provider’s contact address.

10.2 Handling of complaints

The Provider shall assess the complaint and inform the User of the outcome of the assessment within 30 days of its delivery.

10.3 Limitation of claims arising from a complaint

The lodging of a complaint does not give rise to any right of the User to compensation for damage or to any other compensation, unless legal regulations provide otherwise.

10.4 Out-of-court dispute resolution

A Consumer has the right to out-of-court resolution of consumer disputes arising from the Contract. The body for out-of-court resolution is:

Czech Trade Inspection Authority
Central Inspectorate – ADR Department
Štěpánská 15, 120 00 Prague 2
Web: www.coi.cz

10.5 Jurisdiction of the court

All disputes arising from these Terms shall be decided by the court of the Czech Republic having subject-matter and territorial jurisdiction according to the registered office of the Provider.

11. Protection of personal data

The processing of the User’s personal data is governed by the Provider’s Personal Data Processing Policy, which is available in the interface of the Web application.

12. Final provisions

12.1 Changes to the Terms

The Provider is entitled to change these Terms unilaterally, in particular by reason of changes in legal regulations, technical development of the Application or changes in the Services provided.

12.2 Form of communication

All communication between the Provider and the User takes place electronically, namely via the e-mail address provided by the User in the user account or the Provider’s contact details published in the interface of the Web application.

12.3 Governing law

These Terms and all legal relations between the Provider and the User are governed by the laws of the Czech Republic.

12.4 Severability of provisions

If any provision of these Terms proves to be invalid or ineffective, this shall not affect the validity and effectiveness of the remaining provisions.

12.5 Effective date

These Terms take effect on 10 February 2026.